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STAY WYSE Guest Charter Requirements

In order to uphold the STAY WYSE objective of providing safe accommodation to young people, STAY WYSE wants guest safety to be a priority at every STAY WYSE certified establishment. STAY WYSE requires that certified establishments have and maintain a guest charter.

Your guest charter should promise to:

  1. Prioritise guest safety
  2. Respond to guest concerns

Your guest charter should include the following undertakings:

  • You have staff onsite and available 24/7 to help if someone needs assistance.
  • You operate a no-tolerance approach to violence, illegal drugs, or weapons on the premises.
  • You look after your hostel to always provide guests with a safe, secure and clean place to stay.
  • You operate a hostel that does not discriminate based on race, colour, ethnicity or nationality, religion, gender or sexual orientation.
  • You allocate beds or rooms as sensitively as possible.
  • You will deal with safety concerns promptly and professionally, to the best of your ability.
  • You will document and respond to concerns, complaints and feedback.
  • You will be open and honest in dealings with guests; you will inform guests what you’re going to do, and keep them informed if the problem cannot be rectified immediately.
  • If guests have any problems, issues or concerns, guests should be encouraged to contact your reception staff at first instance. A number for management should be provided if requested.