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Frequently Asked Questions

I’m a member and I can’t find my password.

In order to receive your password, and to take advantage of the member registration rates, please contact us here.

Is my organisation a member?

WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a member please see our membership list here

How do I become a member?

To become a recognized member of WYSE Travel Confederation and to access the benefits that come with it, please select the membership category you would like to apply for and complete the application form.

What are the benefits of becoming an WYSE Travel Confederation member?

There are many benefits to becoming a WYSE member, you can find out about them on our member benefit pages.

What are the registration fees for STAY WYSE Conference?

Please click here to see the breakdown of the STAY WYSE Conference registration fees.

When does the Early bird ticket end?

Early-bird ends 30 November 2018. All registration rates can be found here.

What are the payment methods available?

We accept credit card payments from the follows cards:

  • Mastercard
  • Visa

I have started to register but didn’t complete my registration. Can I continue where I left off?

If you have received an incomplete registration email from us, then you should be able to log back in and continue your registration from where you left off. Click on the link in the email using the same device you started your registration with and your pre-entered information will still be visible. 

I would like to modify my registration. Can I log back in to my registration?

You can log back into your registration with your email address and reference number provided in the booking acknowledgement which you have received by email upon registration. Please be informed that you are not able to change your name and organisation trading name or to cancel your registration. You can log back into your registration through this link.

Can I give my registration to someone else? (name change)

Registration can be transferred from one delegate to another within the registered organisation for no charge before 1 December 2018. On and after 1 December 2018, an administrative fee of EUR 50 per name change will be charged.

Can I cancel my registration?

To find out about our cancellation policy please go to our Terms and Conditions page.

Can I change my registration for another event of WYSE Travel Confederation?

All WYSE Travel Confederation events are run independently; therefore, registrations cannot be exchanged for other events.

I’m interested in sponsorship opportunities at STAY WYSE.

That’s great news! Go here to find out more about sponsorship.

Where can I find out more information about exhibiting at STAY WYSE?

You can find out about all the ways exhibiting at STAY WYSE can benefit your company on our exhibition information pagePlease note that booth costs are in addition to the cost of registration and will be billed separately.

What is Marcom?

Marcom ACE is a simple online appointment scheduling tool. All STAY WYSE business appointments are managed online, booked and confirmed before the conference using Marcom ACE. You will also have the opportunity to schedule last minute appointments on site. 

When will Marcom be open?

Marcom will be opened approximately one month in advance of the event. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.  

I have never used Marcom before, where can I find a tutorial?

The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system. You can also find some more information on this page.

Why can’t I upload my headshot/company logo?

The requirements for headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.  

Can I change my name and company name on Marcom?

Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the STAY WYSE events team. If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 50 per name change will be charged. 

Where can I access the full STAY WYSE Conference 2019 delegate list?

Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need. 

How many Business Appointments can I schedule?

You can schedule over 40 business appointments across the three conference days. Some business appointment slots run concurrently with coffee breaks and lunch. By default, these time slots are blocked in your schedule. To book appointments with another delegate during coffee breaks and/or lunch, you must unblock these time slots. To do so, click on the relevant time slot, and click on unblock time slot.  

How long are the business appointments? 

Each business appointment is 15 minutes long.

Where can I find the programme of events for STAY WYSE?

Our programme page can provide you with all the information you need about what’s going on over the STAY WYSE Conference.

Where will the STAY WYSE Conference take place?

The STAY WYSE Conference is being held in the magnificent Beurs van Berlage . Here is the address: Damrak 243, 1012ZJ Amsterdam. You can also find out more about the venue here.

Where can I find the terms and conditions?

Please read our terms and conditions here.

 

Get in touch

If you have any further questions regarding the STAY WYSE Conference, please contact us via the contact form below and select the applicable category in the dropdown menu.

Contact information

WYSE Travel Confederation

Keizersgracht 174-176
1016 DW Amsterdam
The Netherlands

Tel: +31 20 421 28 00

 

Conference Venue

Beurs van Berlage
Damrak 243
1012 ZJ Amsterdam

Tel: +31 (0)20-530 41 41