Terms and Conditions

Terms and Conditions


1. Definitions

  • The conference is called the STAY WYSE and is owned by WYSE Travel Confederation – trading as WYSE Services B.V.
  • References to STAY WYSE shall include WYSE Services B.V. and WYSE Travel Confederation.
  • Delegate and organisation will mean the person or persons registered to attend STAY WYSE.
  • The accommodation provider category is for accommodation units whose representatives are either operational owners, managers, sales staff or general operational staff. Venture capital or investment organisations as owners or investors, along with real estate / estate agents will fall into the “other” category and are not considered accommodation providers within STAY WYSE.

2. General

Participation is open to organisations involved in youth and student travel. Booths, upgrade booths, tickets and upgrade tickets are all subject to availability and cannot be guaranteed until booked and then confirmed by WYSE Travel Confederation. STAY WYSE is a business-to-business conference and is not open to members of the public.

3. Cancellation policy

All confirmed registrations are deemed to be binding. Cancellation can be made under the following conditions:

  • Registrations cancelled before 1 December 2023 will be refunded 50% of the registration fee paid.
  • On and after 1 December 2023 no refunds are available
  • In the case of visa refusal and upon the submission of the relevant documentation, WYSE Travel Confederation will refund 100% of the registration fee paid less an admin fee of EUR 150, provided Marcom ACE has not been accessed
  • Cancellation will only be accepted in writing to events@wysetc.org.
  • In case the delegate has accessed his/her Marcom ACE account, no refunds will be available under any circumstances.
  • Please note that a different cancellation policy applies for Hosted Buyers. Please ensure to read these terms and conditions carefully.
  • It is the responsibility of each delegate to be insured for cancellation or curtailment of travel for sickness or other reasons.

4. Registration name changes

Registration can be transferred from one delegate to another within the registered organisation for no charge before 1 December 2023. On and after 1 December 2023, an administrative fee of EUR 50 per name change will be charged.

5. Registered organisations

All delegates will be registered to the registered organisation and cannot be changed to another organisation. Organisations can only trade on their own behalf, not on behalf of any other organisation. Membership discounts only apply to organisations with a current WYSE Travel Confederation membership that is paid or within terms. An organisation must be a member of WYSE Travel Confederation at the time of the event as well as at the time of booking to avail of membership discounts.

6. Protected trade environment

The protected trade environment will be the conference centre, the main conference hostels, the social events and activities. Delegates must not trade with non-registered persons within these environments. Doing so will be deemed to be breaking the ethos of the conference. Sanctions will be imposed to any delegate found to be trading with non-registered persons within the protected trade environment. These sanctions include cancellation of registration without refund. Only organisations attending STAY WYSE may meet and host other conference participants. We do not encourage non-registered institutions to access and benefit from meeting potential business partners that STAY WYSE registered organisations have paid to meet.

7. Trading due diligence

Whilst WYSE Travel Confederation will try and select bona fide businesses for trading purposes at STAY WYSE, it is the responsibility of all delegates to undertake appropriate due diligence with the entity with whom they are considering any form of business partnership.

8. Refusal of admission

WYSE Travel Confederation reserves the right to refuse admission to any delegate who acts in a manner that breaks the ethos of the conference or who brings the conference into disrepute.

9. Attendee conduct?

WYSE Travel Confederation are committed to providing a safe, respectful, and inclusive environment for all attendees at the STAY WYSE Conference.

Excessive alcohol consumption, illegal drug use, or any disruptive behavior related to substance use is prohibited. Delegates are expected to consume alcoholic beverages responsibly, within the legal drinking age limit, and in designated areas only.

Delegates are expected to comply with all local, state, and federal laws during the conference. Any illegal activities will be reported to the appropriate authorities. In case of an emergency or safety concern, delegates must follow the instructions of event staff and security personnel. Delegates should report any suspicious activity or concerns to conference organisers immediately.

Conference organisers reserve the right to take appropriate actions in response to violations of these behaviour guidelines. Consequences may include, but are not limited to, warning, ejection from the conference without a refund, and legal action as necessary.

Harassment is behaviour which is unwanted, uninvited and unacceptable to the recipient. Harassment is defined by the impact on the recipient, not the intention of the person displaying the behaviour. WYSE Travel Confederation condemns any form of harassment or inappropriate conduct, and undertakes to ensure that all staff, conference participant and visitors are aware and abide by its policy and procedures for dealing with such instances.

Please read our full Anti-Harassment policy here.

10. Force Majeure

Neither party shall be liable or shall be in default of its obligations if such default is the result of acts of God, war or national emergency, acts of terrorism and its consequences, strike, lock-out, fire, explosion, flood, riots, civil disturbance, industrial disputes, natural and nuclear disaster, epidemics, health risks and pandemics or other cause beyond the reasonable control of the party affected. WYSE Travel Confederation reserves the right to defer or to cancel the conference (without liability to the delegate) in the event of a Force Majeure.

If WYSE Travel Confederation is forced to cancel an event that has already started, it is agreed that WYSE has fulfilled its obligations and delegates are not entitled to a refund of their registration or other related expenses.

11. Delegate details and data protection

WYSE Travel Confederation will process the personal information provided by the delegate as defined in Dutch law as article 10 & 13 of Dutch Constitution and the Wet Bescherming Persoonsgegevens. WYSE Travel Confederation is committed to protecting and respecting your privacy in compliance with the GDPR and fair transparent use of data. The delegate consents to WYSE Travel Confederation using information as follows:

  • WYSE Travel Confederation will obtain, record, store and use this information as necessary in connection with the conference including transfer of the information to employees, agents and third parties as required for this purpose
  • WYSE Travel Confederation may include delegates and their profile pictures on STAY WYSE website or in promotional material.
  • WYSE Travel Confederation will add delegates contact details to the WYSE Travel Confederation mailing list;
  • WYSE Travel Confederation will include delegates in the appointment scheduling system Marcom ACE;
  • WYSE Travel Confederation may transfer its business assets (which includes information) on re-organisation, sale or merger of the whole or any part of its business
  • WYSE Travel Confederation reserves the right to process information as required for marketing purposes, to obtain legal advice, comply with legal requirements, enforce or apply any agreements (including this agreement) and protect the rights, property or safety of STAY WYSE, its employees, its clients and others
  • WYSE Travel Confederation may transfer information outside the European Economic Area for any of the purposes listed in this clause
  • If WYSE Travel Confederation intends to process information other than as set out above the delegate will receive notice and be given the opportunity to decline the processing.
  • Delegates may not share information from Marcom ACE with any person or organisation outside the conference.

12. Payment methods, payment terms, discount codes and incorrect registration type

Payment is made by Mastercard or Visa to complete the registration. We do not accept American Express. Payment can also be made by bank transfer with a service cost of €100.

Booths, sponsorship and other items can be paid by Mastercard, Visa or via bank transfer and will be paid outside of the registration process.

The exact amount should be received by WYSE Services B.V. and any deductions resulting from bank fees, etc., will prevent the delegates’ registration from being confirmed.

Payment terms
*Early bird offers are only valid if full payment is received before the early bird period ends. The next available rate will be charged if full payment is not received before the deadline.
*Registrations with unpaid balances that are outstanding for more than 5 working days may be subject to release.
WYSE Travel Confederation reserves the right to cancel registrations for delegates, exhibitor space and sponsorship should the payment terms not be met. Any delegate who has outstanding monies with WYSE Travel Confederation will not be permitted access to the conference nor a refund of registration fees.

Discount codes

WYSE Travel Confederation reserves the right to revoke usage of discount codes should they be used by delegates for whom they were not intended. Please contact events@wysetc.org to check if you are permitted to use a discount code.

Incorrect registration type

Should the delegate register in an incorrect registration category, WYSE Travel Confederation will reassign the delegate to the appropriate registration category. Any fees outstanding as a result of the reassignment of the registration category need to be paid in full. Any refund of fees overpaid as a result of a reassignment of a registration category will be refunded. The standard cancellation policy will apply to all fees paid up to the point of any type of registration.

13. VAT and local taxes

STAY WYSE registration fees and other charges associated with the conference are subject to German VAT regardless of your country of purchase. WYSE Travel Confederation will take legal advice on these charges with the objective of avoiding additional costs to delegates where possible. WYSE Travel Confederation is obliged to comply with local taxation requirements and will be registered accordingly with the local authorities. VAT costs are usually recoverable by submitting a claim to the German tax authorities.

14. Advertising and promotion during the event

Business appointments will take place at tables or booths as allocated by the scheduling system:

  • The only type of display and advertising materials permitted at the tables are small items, such as posters, photographs and laptops, which can be placed on the table and do not obstruct the view of other participants’ tables. These promotional materials must be removed once the business appointment has ended;
  • Marketing materials and other items must not extend outside of the registered booth space and must not constitute any type of hazard to other attendees;
  • It is not permitted to distribute or display marketing material (pull-up banners, flyer drops, pens, etc) within the protected trade environments without WYSE Travel Confederation’s prior written approval. Such distributions will be considered as sponsorship, and will be charged as such;
  • Delegates are not permitted to host events of any kind which encourage delegates to leave the conference at any time during the conference programme;
  • Communications in Marcom ACE are limited to business appointment scheduling only, and may not be used for promotional purposes.

15. Liability and insurance

WYSE Travel Confederation will not be held liable for any loss of or damage to exhibits, materials, equipment or personal items howsoever caused. Delegates and organisations should be insured against theft and personal liability and should also have additional insurance to cover personal health matters, trip cancellation etc. as appropriate. The participants will be held liable for any damage to persons or objects caused by them, their employees, their representatives or by exhibits or items of their equipment.

16. Identification

Delegates will be asked for photo ID upon check in to the conference. Delegates are required to wear their conference badge and conference lanyard at all times during the conference programme. Access to the conference centre and social event locations will not be granted without the wearing of a conference badge.

17. Exhibition

  • All exhibitors are required to abide by the deadlines and conditions as outlined in the Exhibitor Manual and in communications from STAY WYSE and WYSE Travel Confederation.
  • All exhibitors must be registered delegates.
  • Raw floor space does not include furniture, shell scheme, stand build-up, transport, design, multi-outlet or extension power cables, or carpet.
  • All exhibition stand design must be approved by WYSE Travel Confederation at least four weeks prior to the conference.
  • Booth cancellation can be made under the following conditions:
  • Booths cancelled before 1 December 2023 will be refunded 50% of the fee paid. On and after 1 December 2023 no refunds are available.
  • Cancellation will only be accepted in writing to events@wysetc.org.

18. Media waiver

WYSE Travel Confederation will use image, video and sound recording to record certain parts of the conference. These recordings will be used as an archive of the event and may also be used in promotional material for future events. Attendance at the conference is acceptance of these terms.

19. General conditions

WYSE Travel Confederation reserves the right to change these terms from time to time. Any such changes will be reflected on the STAY WYSE website under Terms and Conditions. It is the responsibility of registered organisations and delegates to be aware of the Terms and Conditions in effect at the time of their registration and participation.

Organisations which have been disaffiliated or suspended from WYSE Travel Confederation may not attend. Likewise, members who are not in good standing, as well as individuals who have been sanctioned by WYSE Travel Confederation may not attend.

The delegate will not assign charge or otherwise transfer to a third party any of its rights or obligations hereunder without the prior written consent of WYSE Travel Confederation. WYSE Travel Confederation may assign, transfer or sub-contract any of its rights or obligations hereunder without the prior written consent of the delegate.

Errors and omissions accepted (E&OE).
These terms and conditions are created under Dutch law.

Terms and conditions as at 3 November 2023