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Frequently Asked Questions

I’m a member and I can’t find my password.

All WYSE Travel Confederation members have a login to enter the membership portal. Your login is your email address and a unique password. When you enter the WYSE Travel Confederation Portal for the first time, enter your email address (this is your user name) and click on the button “recover password”. An email with a temporary password will be sent to your email. After entering this password in the portal, you will be asked to create a new password.

Is my organisation a member?

WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a WYSE Travel Confederation member please see our membership list here.

How do I become a member?

To become a recognized member of WYSE Travel Confederation and to access the benefits that come with it, please complete the membership application form.

What are the benefits of becoming an WYSE Travel Confederation member?

There are many benefits to becoming a WYSE member, you can find out about them on our member benefit page.

What are the registration fees for the STAY WYSE Conference?

Please click here to see the breakdown of the STAY WYSE Miami registration fees.

Please click here to see the breakdown of the STAY WYSE Amsterdam registration fees.

When does the Early bird ticket end?

Early-bird ended on 2 August 2019 for STAY WYSE Miami. All registration rates can be found here.

Early-bird for STAY WYSE Amsterdam ended on 18 October 2019. All registration rates can be found here.

What are the payment methods available?

We accept credit card payments from the following cards:

  • Mastercard
  • Visa

Do I have to pay VAT?

For STAY WYSE Amsterdam, yes, all delegate organisations are legally obliged to pay Dutch VAT at 21% over their registration fee. For more information about VAT regulations, please click here.

As VAT is not applicable in the USA, STAY WYSE Miami registration fees are not subject to VAT.

I have started to register but didn’t complete my registration. Can I continue where I left off?

If you have received an incomplete registration email from us, then you should be able to continue your registration from where you left off. Click on the link in the email, click on “Member Login” and enter the email address you started your registration with and the password you have created.  If you have forgotten your password, please make use of the “Recover Password” option and follow the steps. If you are unable to continue with your email address, then please contact the WYSTC events team.

I would like to modify my registration. Can I log back into my registration?

You can log back into your registration by clicking on the link provided in your booking acknowledgement and making use of your email address and the reference number provided which you have received by email upon registration. Please be informed that you are not able to change your name and organisation trading name or to cancel your registration.

Can I give my registration to someone else? (name change)

For STAY WYSE Miami, registrations can be transferred from one delegate to another within the registered organisation for no charge before 21 September 2019. On and after 21 September 2019, an administrative fee of USD 55 per name change will be charged.

For STAY WYSE Amsterdam, name changes can be made before 1 December 2019 free of charge.  On or after 1 December 2019, an administration fee of EUR 50 per name change will be charged.

Can I cancel my registration?

To find out about our cancellation policy for STAY WYSE Miami please go to our Terms and Conditions page

To find out about our cancellation policy for STAY WYSE Amsterdam please go to our Terms and Conditions page

Can I change my registration for another event of WYSE Travel Confederation?

All WYSE Travel Confederation events are run independently; therefore, registrations cannot be exchanged for other events.

I’m interested in sponsorship opportunities at STAY WYSE.

That’s great news! Find out more about the opportunities in Miami and Amsterdam and get involved

Where can I find out more information about exhibiting at STAY WYSE?

You can find out about all the ways exhibiting at STAY WYSE can benefit your company on our exhibition information page. Please note that booth costs are in addition to the cost of registration and will be billed separately.

For STAY WYSE Amsterdam, booths of 6m2 and above are only available as part of a sponsorship package, or can be requested on a waitlist basis during registration. To express your interest in a sponsorship package, please contact us.

Currently for STAY WYSE Miami, exhibition booths are only included in the Gold and Platinum sponsorship packages.  To learn more about sponsorship opportunities for Miami, please click here.

What is Marcom?

Marcom ACE is a simple online appointment scheduling tool. All STAY WYSE business appointments are managed online, booked and confirmed before the conference using Marcom ACE. You will also have the opportunity to schedule last minute appointments on site. 

When will Marcom be open?

Marcom will be opened approximately one month in advance of the event. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.  

I have never used Marcom before, where can I find a tutorial?

The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system. You can also find some more information on this page.

Why can’t I upload my headshot/company logo?

The requirements for headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.  

Can I change my name and company name on Marcom?

Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the STAY WYSE events team. If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 50 per name change will be charged. 

Where can I access the full STAY WYSE Conference 2019 delegate list?

Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need.

How many Business Appointments can I schedule?

You can schedule over 40 business appointments across the three conference days. Some business appointment slots run concurrently with coffee breaks and lunch. By default, these time slots are blocked in your schedule. To book appointments with another delegate during coffee breaks and/or lunch, you must unblock these time slots. To do so, click on the relevant time slot, and click on unblock time slot.

How long are the business appointments? 

Each business appointment is 15 minutes long.

Where can I find the programme of events for STAY WYSE?

Our programme pages for Miami and for Amsterdam can provide you with all the information you need about what’s going on during STAY WYSE.

Where will the STAY WYSE Conference take place?

The locations for STAY WYSE can be seen here.

Where can I find the terms and conditions?

Please read our terms and conditions for Miami here.

Please read our terms and conditions for Amsterdam here.

Get in touch

If you have any further questions regarding the STAY WYSE Conference, please contact us via the contact form below and select the applicable category in the dropdown menu.